Last updated: June 2, 2024
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of your information when You use the Service and tells You about Your privacy rights and how the law protects you.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Workduo Singapore Pte Limited (“Workduo,” “we,” “us,” and “our”) offers a platform to help customers leverage generative AI to transform their business. We value your privacy and are dedicated to securely managing any information we collect from or about you. This Privacy Policy outlines our procedures regarding the collection of personal data (“Personal Data”) when you use our applications and services ("Services") or visit our website at workduo.ai (the "Website").
1. Overview of the Policy
- Personal Data Collection: We primarily collect your Personal Data through the registration and login processes for our Services, as well as your interactions with our website.
- Purposes of Personal Data Use: We collect Personal Data for various business purposes, as detailed in the "Purposes of Use of your Personal Data" section of this privacy policy.
- Personal Data Sharing: We share information with our service providers to support our business operations, and with affiliated entities when we undergo corporate changes.
- Privacy Choices and Rights: You have the option to opt-out of our mailing lists and discontinue use of our website.
- Information Security: We employ technical and organizational measures to safeguard your Personal Data against loss, unauthorized access, disclosure, alteration, or destruction.
- Cross-border Data Transfer: We use cloud-based services to store and process data in the United States and European Union, as well as additional sites as per applicable laws.
- Data Privacy Framework Notice: Workduo adheres to the EU-U.S. Data Privacy Framework Principles for personal data transferred from the European Union, the United Kingdom, and Switzerland to the U.S.
- Aggregated and Analytics Information: We use standard analytical tools for legitimate business purposes and ensure aggregated data is not identifiable.
- Specific Provisions for EEA, UK, and Swiss Residents: Further terms apply to our processing of Personal Data related to individuals in these regions, in compliance with EEA data protection laws.
- U.S. State Law Disclosures: Residents of specific U.S. states are entitled to specific privacy rights.
- Children's Information: Our Services are not intended for children under 13 (or other age as required by local law), and we do not knowingly collect their Personal Data.
- Data Retention and Deletion: We retain different types of Personal Data for varying periods, based on processing purposes, legitimate business needs, and legal requirements.
- Changes to this Privacy Policy: We will update this policy with proper notice.
- Contact Information: For inquiries, please contact us at: support@workduo.com
For the purposes of this Privacy Policy:
The types of Personal Data we gather and handle depend on your interactions with us, our Services, and the requirements of relevant laws. We collect information that you provide to us, information we automatically obtain as you use our Services, and information from other sources such as third-party services and organizations, as detailed below.
A. Information Directly Provided by You
We collect the following Personal Data that you provide to us:
For Workduo Account Holders
Account Creation. When you create an account, we collect your name and email address. If you connect to the Platform using Sign in with Google, we collect the following information associated with your Google account: your name, email address, and profile picture.
User Content. When you utilize our Services, we collect Personal Data that may be included in the prompt, files uploaded by you, or feedback that you provide to our Services (“Content”).
Purchases. If you decide to use the paid version of our Services, you are required to provide your payment information. Any payments made via our Services are processed by third-party payment processors. Although we do not directly collect or store any payment card information entered through our Services, we may receive information associated with your payment card details (e.g., your billing information).
For Website Visitors
When you contact us via the Website, for example to request a demo of our Services, subscribe to our newsletter, or for any other reason, we will receive and process any Personal Data that you provide to us, such as your name, phone number, and email address. In addition, we will collect any Personal Data that you provide to us while communicating with us, for example via our messaging platform.
B. Automatically Collected Information
The following Personal Data is collected automatically when you use our Services and our Website, using cookies and similar tracking technologies:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. We also collect information regarding your use of our Services and Website, such as pages that you visit before, during, and after using our Services and Website, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services and Website. In addition, we collect information that other people provide about you when they use our Services, including information about you when they tag you.
We use such cookies and similar tracking technologies to process the above-mentioned Personal Data to make it easier for you to log in and to facilitate the Website and Services activities, to analyze performance and marketing activities, and to personalize your experience. We also use standard analytics tools as described in the Section titled “Aggregated and analytics information” of this privacy policy.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.
We use both Session and Persistent Cookies for the purposes set out below:
C. Information from Other Sources
We may obtain information about you from other sources, including through third-party services and organizations. For example, if you access our Services through a third-party application, such as an app store, a third-party login service, or a social networking site, we may collect information about you from that third-party application that you have made available via your privacy settings.
The Personal Data we collect is utilized for the following purposes: To provide you with access to our Services and Website, including:
• Managing your information and accounts;
• Providing access to specific areas, functionalities, and features of our Services and Website;
• Supplying customer or technical support; and
• Communicating with you regarding your account, activities on our Services, and policy changes.
• Pursuing our legitimate interests such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention;
• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for such actions;
• Measuring interest and engagement in our Services and Website;
• Customizing ads for short-term, transient use;
• Improving, upgrading, or enhancing our Services;
• Developing new products and Services;
• Ensuring internal quality control and safety;
• Authenticating and verifying individual identities;
• Debugging, identifying, and repairing errors within our Services;
• Performing audits and other compliance activities;
• Enforcing our agreements and policies; and
• Complying with our legal obligations.
• With your consent, if required by applicable law, we may send you e-mails or other messages and/or newsletters about us or our Services, including through one of our service providers. You may unsubscribe from our mailing list at any time by clicking on the unsubscribe link in the message.
We will process, use, retain, and share Personal Data solely for the purposes described in this privacy policy and only when reasonably necessary and proportionate to achieve such purposes for which such information was collected and processed.
To the extent relevant and possible, we will make efforts to maintain Personal Data accurate, complete, and up to date.
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
We may disclose Personal Data about you to third parties for various business purposes, including providing our Services, protecting ourselves or others, or in the event of significant business transactions such as mergers, sales, or asset transfers, as outlined below. We only permit these third parties to use the information as needed to fulfill the purposes for which the Personal Data was collected under this privacy policy and under strict conditions.
The types of third parties with whom we share Personal Data are detailed below.
• Service Providers. We share Personal Data with vendors and service providers, such as hosting services, cloud services, information technology services providers, email communication software providers, and web analytics services providers, among others, to assist us in meeting our business operational needs and performing specific services and functions. These parties will access, process, or store Personal Data only as necessary to fulfill their duties to us, following our instructions.
• Other Workduo Users at Your Direction. When you use our Services, including interactive features, you may direct us to share certain information with other Workduo users within the same virtual workspace. This information may include Personal Data about yourself and details about your work and use of the Services.
• Affiliates. We share Personal Data with our company affiliates, which are entities that control, are controlled by, or are under common control with Workduo, for administrative purposes, such as IT management, to provide services to you, or to support and supplement the Services we provide.
• Advertising Partners. We share Personal Data with third-party advertising partners, who may use technologies and tracking tools to collect information about your activities and device on our Services, for the purpose of delivering personalized advertisements to you when you visit digital properties within their networks. This is commonly known as "interest-based advertising" or "personalized advertising."
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We take steps to ensure that Personal Data is treated securely and in accordance with this Privacy Policy. We have put in place appropriate physical, technical and organizational controls to safeguard and secure Personal Data related to you from loss, misuse, unauthorized access or disclosure, alternation or destruction. These measures provide industry standard security.
However, no system is 100% secure, and we cannot guarantee or warrant that the Services or our website will be immune from cyber-attacks, malicious activities, malfunctions, honest mistakes or other types of abuse and misuse. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure.
We employ industry-standard analytical tools. The data protection measures taken by these tools comply with their independent privacy policies, and they utilize proprietary cookies to offer their services (for more information about cookies, refer to Section 5 previously mentioned).
Our use of analytic platforms such as Google Analytics is aimed at understanding the usage patterns of you and other visitors on our Website and Services. This insight guides us in enhancing your experience and determining which upgrades should take precedence. Periodically, we may adopt additional or alternative analytical tools to aid in the execution of activities and operations related to our Services. The data protection strategies of these tools adhere to their respective privacy policies.
For details on how Google processes data when you avail of their services, you are encouraged to visit: http://www.google.com/policies/privacy/partners/.
We compile anonymous, statistical, or aggregated data and may share this with our partners for justified business reasons. This process does not compromise your privacy since it is markedly difficult to isolate and link data from the aggregated information directly back to you.
Data Retention and Deletion
We hold onto different varieties of Personal Information for varying lengths of time, based on the reasons for processing such data, our legitimate commercial interests, and in compliance with the legal obligations set forth by applicable legislation.
Your contact information is something we will keep on file to ensure we can maintain communication with you. Whether before or after your cessation of the Services, you are always welcome to reach out to our privacy team at support@workduo.com to ask for the removal of your contact information.
It's important to note that there may be instances where we keep your information on file, without actively using it, save for when it's necessary and only for the duration required for legal matters and proceedings. We pledge not to keep Personal Information concerning you any longer than is deemed necessary for the objectives outlined in this privacy policy.
We will indefinitely retain information that has been aggregated and is non-identifiable. Furthermore, once there is no longer a need to process your information, we will make efforts to either delete or anonymize Personal Data that could potentially identify you, to the extent that is reasonable.
However, as long as you are utilizing the Services, we will hold onto your information, except in instances where we are mandated by law to proceed with its deletion.
At Workduo, we prioritize the security and protection of your data above all else. Our thorough strategy is dedicated to preserving the safety of all information, maintaining its confidentiality and integrity at all times.
Secure Data Storage and Encryption
All data and other pertinent information are securely stored in our encrypted database on Amazon Web Services (AWS). We utilize advanced encryption methods, including TLS for data in transit and AES-256 for data at rest, ensuring robust data security.
Data Privacy in Partnership with OpenAI
In working together with OpenAI, we commit to high levels of data privacy and safeguarding measures. Only essential, specific data is securely sent to the OpenAI API, ensuring it is neither utilized for subsequent model improvement nor kept on OpenAI's infrastructure. For a comprehensive understanding of OpenAI's approach towards data management, please refer to: [OpenAI API Data Usage Policies](https://openai.com/policies/api-data-usage-policies).
Workduo’s use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
You may connect third party integrations to your Workduo account, which may ask for certain permissions to access data or send information to your Workduo account. It is your responsibility to review any third party integrations you authorize. We may collect information about what types of integrations you use in your Workduo account.
Any permission(s) granted by you, grants these third parties access to your data, which may include (but is not limited to) granting third party applications access to view, store, and modify your Workduo account data. We are not responsible for the practices of third party integrations, so please carefully review the permissions you grant to third party applications.
Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us:
Seamless and High Quality Data Ingestion, Parsing and Transformation for Advanced RAG Applications
© 2025 WorkDuo. All rights reserved
Terms and Conditions | Privacy Policy